We provide several contact options to match your preference. Use live chat for quick queries, email for detailed requests and the support portal for tracking issues. Our response times vary by channel, with live chat typically being the fastest for straightforward questions.
When contacting support, please provide relevant account details and a clear description of the issue to help us respond effectively. For security reasons, we will not request your full password or sensitive payment credentials. Always use official channels listed on our site to avoid potential scams.
Many inquiries relate to deposits, withdrawals, and verification status. We also receive questions about promotional eligibility and technical access. We provide clear steps and checks to resolve these frequent issues quickly.
For deposit and withdrawal issues, confirm transaction references and the method used; this speeds up investigation. Verification queries often require specific supporting documents referenced in our verification instructions. Technical access issues may be resolved by clearing cache, checking device compatibility or using an alternate browser or mobile device.
If you need escalation for a complex issue, our support staff will provide the next steps and expected timelines. We aim to keep you informed during each stage of the resolution process. We appreciate clear information and documentation which helps us help you faster.
We take account security seriously and provide measures to protect your funds and personal data. Use strong passwords, enable available security features and avoid sharing login details. We never ask for your full password through support channels and will only request minimal verification to assist you.
If you suspect unauthorized access, contact support immediately to freeze your account and commence an investigation. We offer guidance on restoring access and securing credentials after incidents. Quick reporting helps limit potential issues and keeps your account safe.
Our support coverage includes extended hours to accommodate customers across Namibia. Live chat hours and email response times are published on the support page and may vary during peak events. For urgent financial issues, we prioritize requests that affect deposits or withdrawals to minimize customer impact.
We aim for fast first responses and provide estimated timelines for more complex investigations. Clear communication helps set expectations, and we follow up until issues are resolved. Customer satisfaction is a priority, and we log feedback to continuously improve our support quality.
If your inquiry requires specialized handling, we will escalate it to the appropriate team and keep you informed of progress. Our goal is to resolve most issues promptly while ensuring accuracy and security in every step.
Use live chat for quick assistance, submit a ticket via the portal for detailed cases, or email us for documentation and non-urgent matters.
Provide your account ID, a brief description of the issue, and any transaction references or screenshots that help clarify the matter.
Withdrawal processing depends on the chosen method: instant for many e-wallets and crypto, 1-3 business days for cards and bank transfers.
